FAQs

Printing that’s fast and cheap with guaranteed great quality. If you thought you couldn’t have it all, then you need to think again.

Our online systems and unique production processes have eliminated plenty of costs from normal print manufacturing, and these savings have all been passed onto you in lower prices.

Email us at sales@myredheeler.com.au and we will respond within a few business hours.

Our store is open business days from 9am to 5pm. Call us on 07 5536 2777 for an immediate response.

And you can call in and see us at Shop 301, 87 Griffith Street, Coolangatta.  It's on the corner of Griffith & Warner Streets.

Prices are updated live as you are placing your order. Make sure you select the correct style, and any extras, such as printing on the reverse or folding. Initial prices quoted are ex GST, which will be added at the checkout, together with a small (and very reasonable!) courier fee.

Production times vary from 1 to 7 working days. Standard business cards will be dispatched within 2 working days.  Shorter runs, such as posters and digital flyers can leave the same day it is ordered. Anything with extra finishing, such as die cuts or stitching, can take 5 -7 working days.

If you have a particular deadline let us know and we will try our best!  And remember, if we tell you something we mean it. If we don't meet a promised deadline you will get a full refund.

We're not going to bore you with a big long list of our machinery. What we focus on is getting the job done right. Depending on your job, your deadline and the quantity required, we might print on our digital machine, our waterless offset press or a poster printer. 

If the technicalities get you going email us and we can send a full specs sheet for our 'hardware'.

Cheapest and easiest option is to use our online templates.  If you don’t find something you like, then upload what files and information you have and we can put something unique together for you. It’s what we do best!

Good design is cheap, $90 per hour. Bad design is much dearer - it can cost your business your business. 

We’ll always encourage you to look after yourself, it’s often easier for everyone. 

Basics for your file setup:

Your artwork needs to:

1. be sized the same as the product, plus bleed.
2. Only contain CMYK – no RGB or Pantone colours
3. Have all it’s links embedded and fonts converted to curves or outlines
4. Contain images that are 300dpi at 100% sizing.

Extra info:

Large areas of black should be set to rich black – C = 50%; M = 20%; Y = 10% and K = 100%.

Internal bleed needs to be at least 2mm;

Black text should only be set to 100%.

If you supply your own file we will print it!  If you are not 100% sure on how to set up the file, or to create the exact colours you want (or what the information above means), we highly recommended using our 'make ready' service. It'll save heartache for everyone.

More information can be found at our File Set Up page here.

We accept Mastercard and Visa online, with no surcharge.  Your details are not retained in our system.  If you don’t have a Credit Card email us and we will forward bank details for a transfer.

Unless you have an account we need payment up front before production is started.

 Sorry we can’t help! Part of the reason we can keep our prices low is that every job is printed to a regular standard. That means that your order may not look exactly the same as what you’ve had printed before.

It’ll probably look better.

If you are not happy with your job, don't worry. If you are not entirely satisfied with any aspect of the print job we do for you, you can send it back for a full refund.

Of course, we would appreciate the chance to make it right for you.

Our only caveat is that we can only print what you give us. If you're artwork is not set up correctly, or colours are incorrect, then tough.

We've printed more than 700 million business cards in Australia alone. We know a bit about printing. We also know that the key to us being successful is making sure that you are happy. It's all we worry about it.

Let us know straight away. If there is a manufacturing error we will reprint immediately.  

Let us know straight away.

We love positive feedback!